Guides
Amazon account on hold: where to look first
Sellers sometimes learn about a lawsuit only when an account goes on hold, a payout is held or a listing goes down. Here is what the public record can show you at that moment, and the two places that actually hold the answer.
Two different things, two different sources
- What the platform did (holding funds, removing a listing, reviewing an account): the notice and the reply channel come from the platform. We cannot see inside a marketplace account, and we cannot act for you there.
- What a court did (who filed, in which court, what was granted): this is in the public record, and you can read it yourself.
They often happen at the same time — but only the second one is public.
What the public record can answer
- Whether a case exists that names your store, and in which court it was filed.
- Who the plaintiff is, and the filing date.
- Which docket entries exist — including entries about orders. Note that an entry title is not its content.
- Which other records the same plaintiff, firm or court appears in (that is what our entity dashboards are for).
What it cannot answer
- How the platform decided to handle your account.
- What you and the platform wrote to each other.
- Anything that is missing from a free mirror: incomplete coverage is a known limit of public-record mirrors, not evidence that nothing happened.
Two tracks, at the same time
- Platform track: read the notice the platform sent you and answer through the channel it gives you, within the period it states.
- Court track: use the case number to read the documents that name you, in the court’s own system. What you may do, and by when, is written in those documents — not on this page.
This page is general information about public court records. It is not legal advice. Whether to retain a lawyer, and which one, is your decision — we are not a law firm and we do not act for anyone. See usage notes and disclaimer.